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Post by thumpe on Jan 29, 2011 16:03:23 GMT -5
GM reset my name and costume, found out when I log in. There's a big RENAME button at the bottom, I tried 100 random names, clicked OK, and nothing happen, I cannot enter the game before name change. I tried making a new char, enter game then log out, same thing happen to new char. Just the RENAME button, and no PLAY button. I even purchased tokens and click on the smaller right side RENAME button, that doesn't work neither. I'm stuck and can't enter the game at all. I submitted a ticket, and it's been 2 days, they responded but they just pushing it to another guy, not helping. And I don't think they work on weekends. Long wait. Anyone experienced this? What do I do?
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Post by KenpoJuJitsu3 on Jan 29, 2011 18:19:42 GMT -5
GM reset my name and costume, found out when I log in. There's a big RENAME button at the bottom, I tried 100 random names, clicked OK, and nothing happen, I cannot enter the game before name change. I tried making a new char, enter game then log out, same thing happen to new char. Just the RENAME button, and no PLAY button. I even purchased tokens and click on the smaller right side RENAME button, that doesn't work neither. I'm stuck and can't enter the game at all. I submitted a ticket, and it's been 2 days, they responded but they just pushing it to another guy, not helping. And I don't think they work on weekends. Long wait. Anyone experienced this? What do I do? You made a copyrighted character and they reset it. You're going to have to wait for them to get to your ticket unfortunately.
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Post by melkathi on Jan 29, 2011 20:49:13 GMT -5
Seems like a UI bug with the rename button though. I know noone who has experienced this problem I am affraid.
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Post by thumpe on Jan 29, 2011 21:57:35 GMT -5
I tried uninstall and reinstall to see if it might be UI bug, didn't work.
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Post by Admin on Jan 29, 2011 23:30:23 GMT -5
Sorry to hear about your problem. If you are unable to play on your current account, I would recommend creating a new one. Its free, and you can create as many as you want(you just need a different email address for each account). At least that way you can go ahead and enjoy the game while you are waiting on a response on your current account.
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Post by thumpe on Jan 29, 2011 23:58:36 GMT -5
Ya, took me 2 days to lvl to 14. Right now I'm just too upset to enjoy the game. And I bought some tokens, so I'm kind of invested in that account. I blamed whoever reported me
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Post by dysmetria on Jan 30, 2011 1:42:45 GMT -5
Ya, took me 2 days to lvl to 14. Right now I'm just too upset to enjoy the game. And I bought some tokens, so I'm kind of invested in that account. I blamed whoever reported me How do you even know someone reported you? A GM could have seen your name and likeness and chosen to take this action without anyone asking them to do so.
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Post by KenpoJuJitsu3 on Jan 30, 2011 9:49:08 GMT -5
Ya, took me 2 days to lvl to 14. Right now I'm just too upset to enjoy the game. And I bought some tokens, so I'm kind of invested in that account. I blamed whoever reported me How do you even know someone reported you? A GM could have seen your name and likeness and chosen to take this action without anyone asking them to do so. Exactly. The blame lies in creating a copywritten character when that is one of the few things that is expressly prohibited. There is nowhere else to point the finger in this regard.
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Post by thumpe on Jan 30, 2011 15:28:36 GMT -5
No, I didn't make any copy written char. It just look somewhat like it. And Now I can't even enter the game, I bet there are silver members with the same situation as mine. They can't post about it on forum, I searched Google, nobody has my problem before.
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Deleted
Deleted Member
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Post by Deleted on Jan 30, 2011 16:54:44 GMT -5
No, I didn't make any copy written char. It just look somewhat like it. And Now I can't even enter the game, I bet there are silver members with the same situation as mine. They can't post about it on forum, I searched Google, nobody has my problem before. If your character got reset because a GM made it so then that character was breaking some rule(s). It's entirely possible, however a bit unlikely, that you can't enter the game on that account because it's on a temporary suspension. Your only options are to wait for a response to your ticket or make a new account and not violate the rules.
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Post by thumpe on Jan 30, 2011 20:24:02 GMT -5
I already check with Account&Billing 2 days ago, I'm not suspended.
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Post by rhyatt on Jan 30, 2011 20:59:13 GMT -5
It sure sounds to me like a bug. If you were suspended, you couldn't have created another character... I'm afraid a GM ticket is likely your only option at this time...
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Post by thumpe on Jan 31, 2011 18:36:18 GMT -5
update: They still can't figured out what's going on, they did changed my name to a new name I requested, but I still can't get in the game! There's no PLAY button, just the RENAME button. BAH!!! Anyway, they offer to transfer my tokens to another account, in the mean time they're replicated the situation to investigate. I installed and uninstalled, didn't fix it. I can play fine with a new account. Obviously it's not client side problem. How can I be so unlucky???
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Post by dysmetria on Jan 31, 2011 18:41:08 GMT -5
update: They still can't figured out what's going on, they did changed my name to a new name I requested, but I still can't get in the game! There's no PLAY button, just the RENAME button. BAH!!! Anyway, they offer to transfer my tokens to another account, in the mean time they're replicated the situation to investigate. I installed and uninstalled, didn't fix it. I can play fine with a new account. Obviously it's not client side problem. How can I be so unlucky??? Did they ever tell you why the character was changed in the first place?
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Post by thumpe on Jan 31, 2011 18:43:02 GMT -5
Yes, they sent an email afterward, it was Name/Costume violation.
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