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Post by koross on Mar 1, 2011 22:18:35 GMT -5
Heya, I was a subscriber but stopped for a while before Champs went f2p. Anyway, now that I want to sub, I am getting an error saying that it doesn't know what currency to use for my transaction.
However, I am wondering what are you supposed to see in your accounts page if you want to sub. Under my subscription heading, I only have this:
CANCELLED Subscribed For: 311.97 days Re-Activate this subscription
Where "Re-Activate this subscription" is a link. When I click on the link it goes to a page where I enter my credit card details or use a time card. The funny thing is that it doesn't ask me which subscription do I want to take (ie one month, 6 months, etc). If I recall, the last time I subbed, I took the 6 months sub. Anyway, is this how it is supposed to go? As in I have no choice on which time sub I want to take? It automatically chooses for me my previous sub choice?
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Deleted
Deleted Member
Posts: 0
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Post by Deleted on Mar 2, 2011 2:37:19 GMT -5
It gives me the option to choose which sub plan I'd want to get. If it's not giving you a choice you might have to call their billing department and find out what's up as it doesn't sound like something that can be fixed on your end.
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Post by koross on Mar 2, 2011 22:33:33 GMT -5
Ok so just to make sure I understand this, since from where I am, I can't give their a support a call and I have to use the Atari Support page instead, so I gotta make sure this is correct.
The proper procedure is that I go into "My Accounts", under the "Subscriptions" title, I click on "Re-activate this subscription". That is the only option I have anyway as per original post. Then it should ask me which monthly plan I want to use before it asks me to fill in my credit card information?
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Post by Admin on Mar 2, 2011 22:54:04 GMT -5
Yes, there should be an option to pick the plan you want before you actually commit to the purchase.
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Post by koross on Mar 3, 2011 0:17:27 GMT -5
Thanks. I will bug this to Atari then.
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