|
Post by supercollide on Feb 11, 2011 5:53:02 GMT -5
Hi,
Just so you know, I'm a silver player who bought extra bank slots during the sale and they haven't unlocked account wide, only my main character has been credited with them.
I've raised a support ticket so if anyone else has this problem I'll log my dealing & response from cryptic/Atari when I get it.
|
|
|
Post by mindpvper on Feb 11, 2011 6:07:11 GMT -5
yeah i got that problem too.
|
|
|
Post by supercollide on Feb 13, 2011 17:36:39 GMT -5
Quick update as I've had a partial response - they flagging it to a GM. I haven't heard a nything else yet.
Here's the ticket.
Issue Summary:
===== Ticket Submission Data ===== Game: Champions Online Platform: Not Selected Category: Account & Billing Services ========== CAtegory set as Account and Billing as C-Store wasn't an option.
I bought extra Bank slots from the Champions Online C-store but they are only showing against one character. I understood these were account wide upgrades.
Customer Service Responses:
Thank you for your ticket. It appears that your issue would be best addressed by our GM team. In order to expedite your help request we have automatically converted your Billing Support help request into a GM help request so that a member of the GM team will be able to contact you. Many commonly asked gameplay questions may be answered by asking other players in-game and or by visiting our FAQ page: (http://www.champions-online.com/support). If you find you no longer need assistance with this issue you may close this ticket. Thank you for playing!
|
|
|
Post by supercollide on Feb 16, 2011 5:27:50 GMT -5
Another Update - I've had this reply Customer Service Responses: Greetings, As stated in game, and on the website, this purchase is for 'A Hero'. It is not an account wide purchase. Thank you for playing! So I've replied and updated the ticket to advise that www.champions-online.com/store actually states "This item will be unlocked for every character on your account" and I await a further response.
|
|
Deleted
Deleted Member
Posts: 0
|
Post by Deleted on Feb 16, 2011 11:39:11 GMT -5
Another Update - I've had this reply Customer Service Responses: Greetings, As stated in game, and on the website, this purchase is for 'A Hero'. It is not an account wide purchase. Thank you for playing! So I've replied and updated the ticket to advise that www.champions-online.com/store actually states "This item will be unlocked for every character on your account" and I await a further response. Ah customer support, you haven't changed. I still have a trouble ticket from the original open beta on "In Progress" status.
|
|
|
Post by supercollide on Feb 17, 2011 5:08:01 GMT -5
Got a GM response again last night.
The in-game C-Store does state it's for 'A Hero' but they acknowledged that the website read wrong and needed changing so since it's not set up to unlock account wide they reimbursed me my points and I've be able to keep the bank slots on my main char as well.
They also apologised for not getting the full 'gist' of my initial message, which was nice.
Anyway I'm happy with the response but they don't make it easy to reply with a thank you!
|
|
|
Post by stuffinator on Feb 21, 2011 4:43:08 GMT -5
So that means they want this service to be for one character only per purchase? Or is the "for A Hero" part wrong?
|
|
|
Post by supercollide on Feb 21, 2011 6:34:13 GMT -5
So that means they want this service to be for one character only per purchase? Or is the "for A Hero" part wrong? That's one puchase unlocks 40 bank slots for one character (character=hero). It 'should' read correct on the ingame C-Store but the website C-store has been worded wrong and I haven't check it since my ticket closed.
|
|
Deleted
Deleted Member
Posts: 0
|
Post by Deleted on Feb 21, 2011 10:06:22 GMT -5
So that means they want this service to be for one character only per purchase? Or is the "for A Hero" part wrong? That's one puchase unlocks 40 bank slots for one character (character=hero). It 'should' read correct on the ingame C-Store but the website C-store has been worded wrong and I haven't check it since my ticket closed. As of yesterday the web site C-Store still explicitly states that it's an account wide unlock.
|
|
|
Post by supercollide on Feb 21, 2011 11:24:03 GMT -5
That's one puchase unlocks 40 bank slots for one character (character=hero). It 'should' read correct on the ingame C-Store but the website C-store has been worded wrong and I haven't check it since my ticket closed. As of yesterday the web site C-Store still explicitly states that it's an account wide unlock. Just checked it again now - still wrong, you'd think it's an easy fix.....
|
|
|
Post by TheBlueRabbit on Feb 28, 2011 18:40:49 GMT -5
And as February comes to a close, it STILL doesn't read correctly on the website. I bought one trusting in the information they had posted and was NOT happy when I found out it was for only one charachter. At least I had the right charachter selected when I bought it.
|
|
|
Post by Dewey on Mar 7, 2011 13:43:51 GMT -5
People should milk this while they still can then. Has it been fixed yet? I'm too lazy to check.
|
|
|
Post by Paul on Mar 7, 2011 14:12:14 GMT -5
Sometimes a single safe deposit box isn't enough. This provides a hero another 40 bank slots for storing artifacts, components, and anything else found while defeating evil. This can be purchased a maximum of four times.
They fixed it a few ago.
|
|
|
Post by Zed Brightlander on Mar 30, 2011 15:25:07 GMT -5
Hi, Just so you know, I'm a silver player who bought extra bank slots during the sale and they haven't unlocked account wide, only my main character has been credited with them. I've raised a support ticket so if anyone else has this problem I'll log my dealing & response from cryptic/Atari when I get it. Just curious... How many C-store items are account wide? Seems that Character slots are a given, sort of, but what else?
|
|
|
Post by PoochieHellhound on Mar 30, 2011 15:34:48 GMT -5
Hi, Just so you know, I'm a silver player who bought extra bank slots during the sale and they haven't unlocked account wide, only my main character has been credited with them. I've raised a support ticket so if anyone else has this problem I'll log my dealing & response from cryptic/Atari when I get it. Just curious... How many C-store items are account wide? Seems that Character slots are a given, sort of, but what else? Costume unlocks, Action Figures, Archetypes, Travel Powers... That should be it.
|
|